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Renew her Girl Scout membership today!


Keep her engaged and inspired in challenging times

In challenging times, our Girl Scout grit shines the brightest. That’s why we’re prepared to be a source of consistency for you and your girl when you need it most.

As we navigate through the COVID-19 pandemic together, we’re working hard to ensure your girl has access to the Girl Scout experience she knows and loves in a way she can access right now. And as things continue to evolve and change, we’ll continue to adapt to meet her needs. 

We know many of the things she was looking forward to are canceled right now, but Girl Scouts is still happening. From home and online, for as long as she needs to, she can:

  • Keep the Girl Scout experience going and stay connected while earning badges through online activities with the NEW Girl Scouts at Home 
  • Participate in live virtual events and safe service projects that keep her engaged and inspired
  • Gain tangible, innovative problem-solving and life skills
  • Grow confidence in her outdoor skills and learn how to be a champion for the environment 
  • Expand her imagination through hands-on STEM activities 

The best part is that every experience and skill we can offer her right now will help her continue to be successful at school and in life when it’s time for us all to come together again. 

Because while we have to remain physically apart right now, connection is more important than ever. Whenever you’re ready to renew your Girl Scout membership, we’ll be here for you.

Renewal FAQs

Helpful tips to make renewing easy
Where do I renew?

Online! Log in to your MyGS account to renew. We’ll also send you a few email reminders.

I'm a leader who needs to add a girl or edit a volunteer role - help!

As a troop leader, you can make a number of updates to your troop's information:

  • Add a new girl or adult to your troop for the 2020-2021 year – Click on the “Troops” tab and scroll down to Add a New Member to Troop to start their registration.
  • Add or change volunteer roles for an adult in your troop – Click on the “Troops” tab and to the right of their name click on Add/Edit.
  • Open your troop to new girls or edit your troop meeting information – You can do both by clicking on the “Troops” tab. Scroll down and click on View/Edit Troop information

I'm a parent who needs to change my Girl Scout's troop or add a new member to our household - help!

As a parent, you can make a number of changes to your Girl Scout or family's information:

  • Add a new troop for a girl - You can do so through the Membership” Tab under Participation, Add/Change Troops.
  • Add a new volunteer role for yourself? – You can do so through the “Membership” Tab under Participation, Add Role.
  • Add a new girl or adult to your household for the 2020-2021 year – Scroll down on the “Membership” tab to Add a New Member to Household!
  • Update your contact information or child’s school information – Click on the “Family Profile” tab to Edit your household’s information.

What Internet browser should I use?

Chrome is the preferred browser for viewing our website and logging in to MyGS. Download it here.

Internet Browser and Pop-up Blockers
To view and print your Girl Scout membership receipt, you may need to temporarily disable pop-up blockers for the web browser you are using. It is best to do this BEFORE you start the renewal process.

How do you manage this? See below for simple steps for a variety of Internet browsers. In addition, you can do a Google search and find these steps online for your specific browser. Remember: once you have completed your renewal, you may wish to follow these same steps enable your pop-up blocker again. 

Google Chrome
Chrome is the preferred browser for viewing and logging in to MyGS.

  • On your computer, open Chrome.
  • At the top right, click the three stacked dots at the top right under the close button.
  • Click Settings.
  • At the bottom, click Show advanced settings.
  • Under “Privacy,” click Content settings.
  • Under “Pop-ups,” select Allow all sites to show pop-ups.

Internet Explorer

  • Open Internet Explorer.
  • Select the Tools button. 
  • Select Internet options.
  • On the Privacy tab, under pop-up blocker, clear the Turn on pop-up blocker check box.
  • Select OK.


  • Open Safari.
  • Choose Preferences.
  • Click Security.
  • Uncheck Block pop-up windows.

Android Device

  • On your Android, open the Chrome app. 
  • Tap the three stacked dots.
  • Tap Settings > Content Settings > Block Pop-ups.
  • Turn pop-ups off by tapping the slider.

Apple Device

  • On your iPhone or iPad, open the Chrome app. 
  • Tap the three stacked dots.
  • Tap Settings > Content Settings > Block Pop-ups.
  • Turn pop-ups off by tapping the slider.
Having trouble logging in?

Q: Why isn’t my username working?
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact your council’s Customer Care team.

Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact your council’s Customer Care team to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: Your council’s Customer Care team can easily change your username/email address without requiring you to recreate your account.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

  • Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact your council’s Customer Care team if you’d like to be listed as your household’s preferred contact.
  • You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact your council’s Customer Care team to merge the two accounts into one.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

  • Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
  • Check your member profile to make sure you’re listed as a volunteer in the troop.
  • Not all troop volunteers can access the troop tab. Check with your council to see which volunteer roles they allow to access the tab.
  • If your background check has expired, you may lose access until it is up-to-date.

Your council’s Customer Care team can provide additional support.

I'm a lifetime member - why do I need to renew?

Lifetime members do not need to renew their membership. However, all lifetime members are asked to log in to their MyGS account during Early Bird and renew any volunteer roles they might currently hold.

Are you a troop leader AND a lifetime member? Just a reminder that while you don't need to renew your membership, you can:

  • Renew girl and adults members in your troop
  • Renew any adult roles
  • Update your troop meeting information
  • Check for CBC (criminal background check) expiration dates for yourself and other adults - contact to renew a CBC